Name of company -Outstanding Cleaning Ltd

Registered office

313b Hoe Street

E17 9BG

London

Contact details

020 34880858

outstandingcleaningltd@yahoo.co.uk

Company registration number 

09461608

   Terms & conditions

    Policy 

We are committed to protecting and respecting the privacy of all website users and any services we provide.

Using our services via website or other social media,you are accepting and consenting to our processing of your information,in accordance with this Privacy Policy ,our cookies ,Policy ,our Website Terms of use.

Please read our Terms & Condition & Policy carefully.

We will not be storing your data for longer then necessary .

Your data  provided to us needs to be accurate .

We will keep your personal data safe and keep confidentiality. 

As a matter of security .your data and personal information ,will be store secure .however some server network ,or transmitted data,is not fully secure and we cannot guaranty security of any data transmitted to us.

Choosing to share any information to us,you are accepting the risk.

For one off job or deep cleaning ,after  accepting a Quote from us,either in writing or verbal,we can then proceed to make all the arrangements for your chosen booking.

If you decide not to go ahead ,with the booking ,we will then require :

4 days notice in writing prior to cancel your booking ,fail to do ,will result in 50% fine from the total amount Quoted .

Weekly cleaning services require -4 days notice prior to cancel your booking.

Cancellation of our cleaning services ,permanent ,require 2 months written notice,fail to do so will result in full payment of the 2months notice being charged. We offer the option to continue using our cleaning services for the 2months notice period but should you decline it and decide to stop our cleaning  services  with immediately effect ,means that you will be deemed to pay 2 months notice period in full.

We will also request that you will inform us of any damages that are existed in your property or premises ,before the the booking take place ,in order to avoid accident occurring .

Customer shall pay for the price agreed  and for the services provided ,on completion of the job,same day.

We may increased our prices ,where and when we consider necessary and we will inform customers in writing,however should you decide not to accept the price increased and end our cleaning  services permanent ,we will then  require 2 months written notice,where you will not be charged the price increased as it not been accepted,which  is customers right to do so.

On receipt of the revised price list ,Customer may reject the revised price list within 7 working days ,failing to do so ,means that the Customer is deemed to have accepted the revised price list.

All safety equipment required to ensure the safety of our staff and any person or persons on the Premises and or engaged to work on the property or Premises.

Customer to provide acces to enter the property/premises ;fail to do so will result in full payment amount charged.

Non Solicitation - Customer 

Customer shall not poach ,solicit,engaged,employ or otherwise enter into an agreement with any of our staff members to carry out work of any sort during the period  of our staff engagement with our Company and or one year after our staff has ceased to have a contractual duty and responsibility with our Company.

Agree to pay for our Company the sum equivalent for the sum payable for the provision for our Company for one year compensation for the poaching of our staff.

Shall name a specified person to liaised with our Company for instructions to ensure that there is no more then one point of the contact for the Customer's instructions.

Shall notify the our Company  of any concern with the service provided by our staff as soon as work being carried out and within 24 hours ,should the customer not be at home/ premise soon after the work being completed,except in the circumstances set out below:

Acknowledge that it shall not have any basis for such a complaint ,if there has been ,use of,interference with or persons passing through or occupying the specific area in relation to which concern is raised in accordance with above clause .

Obligations on the Customer

Customer undertake :

To provide comprehensive insurance policy to cover all our staff operatives and any other person on the premises and or associated with the work carried out in respect of this venture ,for public liability,personal injury ,employers liability,theft ,fire or accidental damage.

 To ensure the maintenance of all safety equipment and machinery on its Premises in accordance with the manufactures and recommendation.

To ensure smooth and safe operation of the Customer's equipment on the Premises included but not limited to secure usage and storage of all equipment ,taking the necessary and reasonable precautions against the risk of injury,damage,fire,theft .

To ensure safe and secure storage facilities for the service Provider's Equipment.

To ensure that each such as extinguisher is mentioned and tested regularly and remains usable in the event of a fire.

To ensure that cleaning products are store safe  in a locked cupboard  and only accessible by authorised and trained staff.

To ensure that access is provided at all time for our staff to work ,including codes or other secure systems and should there be any  changes.us as service provider we will be informed .

Failing to do so,will result in full booking price being charged.

To inform our company ,if extra tasks or work is require  within 48H prior to booking taking place.

Service providers Operatives ,shall not be expected to work on Sundays or Public Holidays ,expect by prior agrement which shall be set out in writing and any work carried out on a Sunday or Public Holiday ,shall be payable to a premium equivalent to double the value on any working day.